Refund Policy

Scope of this policy

This policy applies to purchases made from Altivia Media through a Stripe checkout linked from our website. Stripe is our payment processor; it does not set our refund eligibility rules or provide our customer support.

Product-specific terms also apply. Daily Devotion includes its separately stated 7-day refund window. Other products follow the terms shown for that product at checkout and any mandatory rights under applicable law.

Refund eligibility

We review each request against the policy displayed for the purchased product, the checkout terms accepted at purchase, the circumstances of the transaction, and applicable consumer law. Unless a product expressly advertises a refund period or the law requires one, purchase eligibility does not create an automatic money-back guarantee.

How to request a refund

Email contactaltiviamedia@gmail.com. Include the purchaser’s name, purchase email, product name, purchase date, and Stripe receipt, order, or payment reference if available. Explain the reason for the request. Never send a complete card number, bank password, or security code by email.

We may ask for limited additional information needed to locate the payment, verify the requester, or prevent fraud.

How approved refunds are processed

When Altivia Media approves a refund, we submit it through Stripe. Stripe sends the refund to the original payment method whenever that method supports refunds. We cannot redirect a card refund to a different card, bank account, or person.

Once submitted, the refund may first appear as pending. In some cases, the original charge may disappear from the statement instead of appearing as a separate refund credit.

Timing and refund status

Stripe indicates that card refunds commonly reach the customer in approximately 5–10 business days after submission. The exact timing depends on the payment method, card network, issuing bank, country, and currency. Altivia Media cannot accelerate a bank’s posting time or guarantee a specific arrival date.

If a refund has not appeared after the expected period, contact us first. We can confirm whether it was submitted and provide an available reference. Your bank may need that reference to trace the refund.

Currency and exchange-rate differences

Refunds are submitted in the currency of the original Stripe charge. When the customer’s account uses another currency, the bank or card issuer may apply its own conversion rate or fees. As exchange rates can change between purchase and refund, the amount shown in the customer’s account may differ from the original converted amount.

Duplicate, incorrect, or disputed charges

If you believe a charge is duplicated or incorrect, contact us promptly with the relevant transaction references so we can investigate. Please contact support before opening a chargeback when possible; this gives us an opportunity to resolve the issue directly. This request does not limit rights available under applicable law or card-network rules.

Consumer rights and policy updates

Nothing in this policy limits mandatory cancellation, refund, or consumer-protection rights that cannot lawfully be excluded. The version in effect on the purchase date applies unless a later version gives the customer greater rights.

Questions may be sent to contactaltiviamedia@gmail.com. Last updated: October 2, 2026.